Kindness

• facts, information, and skills acquired through experience or education, the theoretical or practical understanding of a subject.
• awareness of familiarity gained by experience of a fact or situation.

Knowledge

• is a behaviour marked by ethical characteristics, a pleasant disposition, and a concern for others – value in many cultures.
• a personal quality that enables an individualto ne sensitive to the needs of others and to take personal action to endeavour to meet those needs.
• qualities of being (having) a sympathetic, affectionate, warmhearted and considerate nature.
• friendly and generous.